All NcSTAR® optics are warranted and protected from defects in materials and workmanship for the lifetime of the product. If any NcSTAR® product is found to have defects in materials or workmanship, NcSTAR®, at our discretion and subject to availability, will repair or replace the product. If the product was purchased within 90 days, a copy of Proof of Purchase is required. If the product was purchased over 90 days, a $10 handling fee must be made payable by check or money order to NcSTAR®. A Return Merchandise Authorization (RMA) must be issued before returning the product. Ship product prepaid and insured to NcStar. NcStar cannot be responsible for product until it has been received.
NcSTAR® accessories (This includes but not limited to flashlights, lasers, mounts and soft goods) are warranted and protected from defects in materials and workmanship for ONE year. A copy of proof of purchase must be provided. If the product was purchased over 90 days, a $10 handling fee must be made payable by check or money order to NcSTAR Inc. A Return Merchandise Authorization (RMA) must be issued before returning the product. Ship product prepaid and insured to NcStar. NcStar cannot be responsible for product until it has been received.
Thank you for choosing NcSTAR. We want to make sure that you are completely satisfied with your product. If you need to send your NcSTAR product in for warranty service, just follow the simple instructions located to the right.
Our 90 Day Guarantee: If you purchased your product within the last 90 days then we will waive the $10.00 handling fee. All you have to include with your letter is a copy of your receipt or proof of purchase. All NcSTAR optical products carry a Limited Lifetime Warranty. All other NcSTAR Products carry a Limited One Year Warranty.
Our return address is:
Attention: Returns Department
18031 Cortney Ct.
City of Industry CA 91748
Here at NcSTAR, we work hard to ship all returned items the same day they arrive so that you receive your product back as quickly as possible. Average turnaround time is about 2 weeks.
If your NcSTAR product does not have a warranty card enclosed, please contact us:
1-866-627-8278 for further information.
*For warranty service outside the United States please contact your local distributer or dealer.
Call our Returns Customer Service Center at 1-866-627-8278 so that we may record your information and issue an RA number. It is important that you contact us to ensure that your product is serviced immediately upon arrival.
Fill out the warranty form with your name, shipping address (no PO boxes please), telephone number, email address, and a brief description of the problem that you are experiencing with your product.
Along with the completed warranty form, please also enclose a copy of your receipt if the item is less than 90 days old. If the item is over 90 days old please include a $10.00 check or money order payable to NcSTAR for shipping and handling.
Pack everything together in the Original Box and Ship product to NcStar prepaid and insured by mail, UPS, FedEx or other parcel service. Please keep tracking numbers for your shipment. NcStar cannot be responsible for your product until we physically receive it. Also, please write your issued RA number on the outside of the box.